Lussi Voice account deletion
This is a translation. The Czech version is legally binding.
A Lussi Voice account can be deleted without the app, by email. Deletion cannot be undone.
App: Lussi Voice. Developer: Lussi Voice. Operator: everything 2 human s.r.o., company ID 03382435, Světova 523/1, Libeň, 180 00 Prague 8, Czech Republic.
In the app
Deletion right in the app (Settings → Account → Delete account) is still being prepared. Once it is in the app, the account is deleted at once after a check with a fingerprint, face or passkey. Until then, the email route applies.
Without the app
- Send an email to info@lussivoice.com with the subject “Lussi Voice account deletion” from the address you sign in with. If you sign in with Google, from the address of your Google account.
- The operator replies to that address. A reply from it confirms that the owner of the account is asking for deletion.
- The operator handles the request without undue delay, at the latest within 30 days of verification. A confirmation of the deletion arrives by email.
Household administrator
The last administrator of a household first hands the role to another member in the app, or states explicitly in the request that the household is to be deleted too. Deleting the household ends access through Lussi cloud for all its members, deletes the profiles of children without their own account and disconnects the hub.
What is deleted
- sign-in details: the email address and the link to a Google account;
- passkeys, devices and their sign-ins;
- household memberships, the name and role in them, and accepted invitations;
- for a deleted household, also its event log and measurements in the cloud.
What remains
- the household's event log (who accessed what and when) without personal data: the deleted account appears in it only as “former member”; the log is kept for 12 months;
- data in the home (Home Assistant on the hub: messages, documents, gallery, security log): it belongs to the household, the household administrator decides about it, and Lussi cloud does not delete it;
- the passkey in the phone's password manager: it can no longer be used to sign in, and it can be deleted in the password manager.
Backups
The personal data of a deleted account disappears from the Lussi cloud backups (Cloudflare, EU) within 30 days at the latest.